{"xsrfToken":"dc65a10aff521f3879bcf5fa0f4c18f4a98bc535_lout","branding":{"id":"1","key":"itsm","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0d1a2b","headerLinkHoverBGColor":"#0d1a2b","headerBadgeColor":"#0d1a2b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eb5a758f-11f6-4227-9cd1-43badd7c4af2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjk5YjY0NC02ODY1LTQ1ZTctOTg4NC0wYTE4YWUzMTJlOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViNWE3NThmLTExZjYtNDIyNy05Y2QxLTQzYmFkZDdjNGFmMiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MjkyOTIsIm5iZiI6MTczODcyODY5Mn0.wqtHloV3qxvELYdYbAUshnjC4TNGJiJqM41JoArwUzc&client=0f99b644-6865-45e7-9884-0a18ae312e9f&mode=fit","logoId":"eb5a758f-11f6-4227-9cd1-43badd7c4af2","isLogoAvailable":true,"helpCenterTitle":"I'm looking for help with...","sharedPortalName":"Help & Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"I'm looking for help with...","sharedPortalName":"Help & Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#182e4d","helpCenterTitleColor":"#f3931b","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"itsm","projectId":10325,"serviceDeskId":1,"name":"Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"84","name":"Question","descriptionHtml":"<p>While we may not know the answer to all life's questions, we're happy to answer the ones about our software.</p>","callToAction":"Question","introHtml":"<p>I have a question about your products and services</p>","icon":10472,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[13],"key":""},{"id":"82","name":"Something is broken","descriptionHtml":"<p>Sorry to hear that something is not quite working as expected. Have you checked the built in Unifi diagnostics? You might also find what you need in our <a href=\"https://docs.sharelogic.com/unifi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Documentation</a> which includes tips for installation and troubleshooting.</p>","callToAction":"Something is broken","introHtml":"<p>I have a problem with a ShareLogic application</p>","icon":10482,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[13],"key":""},{"id":"44","name":"Anything else?","descriptionHtml":"","callToAction":"Anything else?","introHtml":"<p>None of the other options match what I'm after</p>","icon":10465,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[],"key":""},{"id":"43","name":"Book a demo","descriptionHtml":"","callToAction":"Book a demo","introHtml":"","icon":10441,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10441","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10531,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10522,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10523,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"1","name":"Get help here","descriptionHtml":"","callToAction":"Get help here","introHtml":"<p>Get help with questions and problems.</p>","icon":10545,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"41","name":"Improvement ideas","descriptionHtml":"","callToAction":"Improvement ideas","introHtml":"<p>Helping us make things better</p>","icon":10472,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10524,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"11","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10538,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10520,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"83","name":"Performance issue","descriptionHtml":"<p>Please provide a detailed description including what version you are using.</p>","callToAction":"Performance issue","introHtml":"<p>I'm experiencing a performance issue</p>","icon":10464,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10464","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10525,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10516,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10532,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10521,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10517,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10554,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10551,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"42","name":"Request Training","descriptionHtml":"","callToAction":"Request Training","introHtml":"","icon":10456,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10456","groups":[],"key":""},{"id":"66","name":"Request Unifi on PDI","descriptionHtml":"<p>All details must be captured before it can be submitted for approval: Full Name, Company, Email, Instance URL, Justification, Endorsement.</p>","callToAction":"Request Unifi on PDI","introHtml":"<p>Request to enable Unifi to be installed on a Personal Development Instance of Service Now</p>","icon":10477,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10530,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"45","name":"Something's broken","descriptionHtml":"","callToAction":"Something's broken","introHtml":"","icon":10450,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Support"}],"orderMapping":{"15":[66],"13":[82,84],"3":[7],"1":[13],"2":[13],"4":[14],"5":[14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjk5YjY0NC02ODY1LTQ1ZTctOTg4NC0wYTE4YWUzMTJlOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mjk4OTIsIm5iZiI6MTczODcyODY5Mn0.9Akv-5N4o7VXrNOEQ7gKulbUtL5HzLUqF4a3EYMuBCs","targetCollection":"upload-project-10325","endpointUrl":"https://api.media.atlassian.com","clientId":"0f99b644-6865-45e7-9884-0a18ae312e9f","tokenDurationInMins":20}},"reqCreate":{"id":84,"projectId":10325,"form":{"name":"Question","descriptionHtml":"<p>While we may not know the answer to all life's questions, we're happy to answer the ones about our software.</p>","callToAction":"Question","intro":"<p>I have a question about your products and services</p>","instructions":"<p>While we may not know the answer to all life's questions, we're happy to answer the ones about our software.</p>","icon":10472,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/84","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/84","calendarParams":{"firstDay":1,"date":"2025-02-05T04:11:32+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjk5YjY0NC02ODY1LTQ1ZTctOTg4NC0wYTE4YWUzMTJlOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Mjk4OTIsIm5iZiI6MTczODcyODY5Mn0.9Akv-5N4o7VXrNOEQ7gKulbUtL5HzLUqF4a3EYMuBCs","targetCollection":"upload-project-10325","endpointUrl":"https://api.media.atlassian.com","clientId":"0f99b644-6865-45e7-9884-0a18ae312e9f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}