Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Sorry to hear that something is not quite working as expected. Have you checked the built in Unifi diagnostics? You might also find what you need in our User Documentation which includes tips for installation and troubleshooting.
Required fields are marked with an asterisk*
{"xsrfToken":"87a1a72d1b5c7507339928b2bb2a55f37c7b32e8_lout","branding":{"id":"1","key":"itsm","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0d1a2b","headerLinkHoverBGColor":"#0d1a2b","headerBadgeColor":"#0d1a2b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eb5a758f-11f6-4227-9cd1-43badd7c4af2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjk5YjY0NC02ODY1LTQ1ZTctOTg4NC0wYTE4YWUzMTJlOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViNWE3NThmLTExZjYtNDIyNy05Y2QxLTQzYmFkZDdjNGFmMiI6WyJyZWFkIl19LCJleHAiOjE3Njg3MDMwMzMsIm5iZiI6MTc2ODcwMjQzM30._Q9lcdm8x4xZcvC3PrEvSBfy6ZOKJE9USjp03sXMWR0&client=0f99b644-6865-45e7-9884-0a18ae312e9f&mode=fit","logoId":"eb5a758f-11f6-4227-9cd1-43badd7c4af2","isLogoAvailable":true,"helpCenterTitle":"I'm looking for help with...","sharedPortalName":"Help & Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"I'm looking for help with...","sharedPortalName":"Help & Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#182e4d","helpCenterTitleColor":"#f3931b","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"itsm","projectId":10325,"serviceDeskId":1,"name":"Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"84","name":"Question","descriptionHtml":"<p>While we may not know the answer to all life's questions, we're happy to answer the ones about our software.</p>","callToAction":"Question","introHtml":"<p>I have a question about your products and services</p>","icon":10472,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[13],"key":""},{"id":"82","name":"Something is broken","descriptionHtml":"<p>Sorry to hear that something is not quite working as expected. Have you checked the built in Unifi diagnostics? You might also find what you need in our <a href=\"https://docs.sharelogic.com/unifi\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Documentation</a> which includes tips for installation and troubleshooting.</p>","callToAction":"Something is broken","introHtml":"<p>I have a problem with a ShareLogic application</p>","icon":10482,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[13],"key":""},{"id":"44","name":"Anything else?","descriptionHtml":"","callToAction":"Anything else?","introHtml":"<p>None of the other options match what I'm after</p>","icon":10465,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[],"key":""},{"id":"43","name":"Book a demo","descriptionHtml":"","callToAction":"Book a demo","introHtml":"","icon":10441,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10441","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10531,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10522,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10523,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"1","name":"Get help here","descriptionHtml":"","callToAction":"Get help here","introHtml":"<p>Get help with questions and problems.</p>","icon":10545,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"41","name":"Improvement ideas","descriptionHtml":"","callToAction":"Improvement ideas","introHtml":"<p>Helping us make things better</p>","icon":10472,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10524,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"11","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10538,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10520,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"83","name":"Performance issue","descriptionHtml":"<p>Please provide a detailed description including what version you are using.</p>","callToAction":"Performance issue","introHtml":"<p>I'm experiencing a performance issue</p>","icon":10464,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10464","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10525,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10516,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10532,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10521,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10517,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10554,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10551,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"42","name":"Request Training","descriptionHtml":"","callToAction":"Request Training","introHtml":"","icon":10456,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10456","groups":[],"key":""},{"id":"66","name":"Request Unifi on PDI","descriptionHtml":"<p>All details must be captured before it can be submitted for approval: Full Name, Company, Email, Instance URL, Justification, Endorsement.</p>","callToAction":"Request Unifi on PDI","introHtml":"<p>Request to enable Unifi to be installed on a Personal Development Instance of Service Now</p>","icon":10477,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10530,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"45","name":"Something's broken","descriptionHtml":"","callToAction":"Something's broken","introHtml":"","icon":10450,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Support"}],"orderMapping":{"15":[66],"13":[82,84],"3":[7],"1":[13],"2":[13],"4":[14],"5":[14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjk5YjY0NC02ODY1LTQ1ZTctOTg4NC0wYTE4YWUzMTJlOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3MDM2MzMsIm5iZiI6MTc2ODcwMjQzMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.p5YBKUa_Y45gLN4LZr3mfnFQXFXOmUeHBnuQ3EtKFOc","targetCollection":"upload-project-10325","endpointUrl":"https://api.media.atlassian.com","clientId":"0f99b644-6865-45e7-9884-0a18ae312e9f","tokenDurationInMins":20}},"reqCreate":{"id":82,"projectId":10325,"issueType":{"id":"10523","name":"Case"},"form":{"name":"Something is broken","descriptionHtml":"<p>Sorry to hear that something is not quite working as expected. Have you checked the built in Unifi diagnostics? You might also find what you need in our <a href=\"https://docs.sharelogic.com/unifi\" class=\"external-link\" rel=\"nofollow noreferrer\">User Documentation</a> which includes tips for installation and troubleshooting.</p>","callToAction":"Something is broken","intro":"<p>I have a problem with a ShareLogic application</p>","instructions":"<p>Sorry to hear that something is not quite working as expected. Have you checked the built in Unifi diagnostics? You might also find what you need in our <a href=\"https://docs.sharelogic.com/unifi\" class=\"external-link\" rel=\"nofollow noreferrer\">User Documentation</a> which includes tips for installation and troubleshooting.</p>","icon":10482,"iconUrl":"https://sharelogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10405","fieldConfigId":"10803","label":"ShareLogic Application","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10228","label":"API Insights","selected":false,"children":[]},{"value":"10229","label":"Easy API","selected":false,"children":[]},{"value":"10230","label":"Unifi","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10406","fieldConfigId":"10804","label":"ServiceNow Instance(s)","description":"Which instance are you having the issue with and what version is it?","descriptionHtml":"<p>Which instance are you having the issue with and what version is it?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Briefly describe the issue","descriptionHtml":"<p>Briefly describe the issue</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Tell us what application version you are using and provide a detailed description, explaining how you found the issue and, if applicable, how to recreate it.","descriptionHtml":"<p>Tell us what application version you are using and provide a detailed description, explaining how you found the issue and, if applicable, how to recreate it.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/82","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/82","calendarParams":{"firstDay":1,"date":"2026-01-18T02:13:53+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjk5YjY0NC02ODY1LTQ1ZTctOTg4NC0wYTE4YWUzMTJlOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3MDM2MzMsIm5iZiI6MTc2ODcwMjQzMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.p5YBKUa_Y45gLN4LZr3mfnFQXFXOmUeHBnuQ3EtKFOc","targetCollection":"upload-project-10325","endpointUrl":"https://api.media.atlassian.com","clientId":"0f99b644-6865-45e7-9884-0a18ae312e9f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}